PRIVACY POLICY
Effective Date: 2 August 2026
Last Updated: 2 August 2026
Girijapati Trades respects the privacy of its customers and website visitors. We are committed to handling personal information responsibly and taking reasonable measures to protect the information shared with us.
This Privacy Policy explains what information Girijapati Trades may collect, why we collect it, how we use it, when it may be shared, how long it may be retained and the choices available to customers regarding their personal information.
This Privacy Policy applies when you visit our website, create an account, place a retail order, make a payment, submit a bulk or wholesale enquiry, contact customer support, communicate with us through WhatsApp or email, or otherwise interact with Girijapati Trades.
By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Business Information
Girijapati Trades operates from 911, Dosti Greater Thane, Old Mumbai-Agra Road, Kopar, Thane, Maharashtra – 421302.
For questions, complaints or requests relating to this Privacy Policy, customers may contact us by email at support@girijapatitrades.com or through WhatsApp at +91 72083 21361. Our customer-support hours are from 9:00 AM to 7:00 PM.
2. Information We Collect
Girijapati Trades may collect personal information when you browse our website, place an order, create an account, make a payment, submit a bulk-order enquiry, contact us or use any other service provided through our website.
The information collected will depend on how you interact with Girijapati Trades and what information is reasonably necessary to provide the requested product or service.
3. Personal and Contact Information
When you place an order or contact us, we may collect information such as your full name, mobile number, WhatsApp number, email address, billing address, delivery address, PIN code and any delivery instructions provided by you.
Where an order is placed on behalf of a business, company, institution, reseller or another organisation, we may also collect the organisation’s name, contact-person details, billing information and other relevant business information.
You are responsible for ensuring that the information submitted to Girijapati Trades is accurate, complete and up to date.
4. Order and Transaction Information
When you purchase a product from Girijapati Trades, we may collect and maintain information relating to your order. This may include the order number, products ordered, selected variations, quantity, order value, billing details, shipping details, payment status, transaction reference, delivery status, cancellation details, return details and refund information.
We may also retain communications connected with your order, including delivery updates, customer-support messages, complaints, replacement requests and refund-related communication.
5. Bulk and Wholesale Enquiry Information
When you contact Girijapati Trades regarding a bulk, wholesale, reseller, corporate, institutional or large-quantity order, we may collect information necessary to understand and process the enquiry.
This information may include your name, business name, contact details, required products, required quantity, delivery location, expected delivery date, packaging requirements, product specifications, billing details and other information provided for preparing a quotation.
Submitting a bulk-order enquiry does not automatically confirm an order. Information provided during the enquiry may be used to prepare quotations, communicate product availability, calculate delivery charges and finalise payment or delivery terms.
6. Payment Information
Payments made through the Girijapati Trades website may be processed by authorised payment gateways, banks, UPI service providers or other financial-service providers.
Girijapati Trades does not intentionally request or store sensitive payment credentials such as your complete card number, card PIN, UPI PIN, internet-banking password, CVV or One-Time Password.
Customers should never share their payment PIN, banking password or OTP with Girijapati Trades or with any person claiming to represent us.
Payment providers may independently collect and process information required to complete, verify, reverse or refund a transaction. Their separate terms and privacy policies may apply to such processing.
Girijapati Trades may receive limited transaction information from the payment provider, such as the payment status, transaction reference, payment method, refund status and amount paid.
7. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through website logs, cookies, analytics tools and similar technologies.
This information may include your IP address, browser type, device type, operating system, referring website, pages visited, approximate location, date and time of access, website interactions, session information and technical-error details.
This information may be used to operate the website, maintain security, understand website performance, detect technical issues, prevent misuse and improve the customer experience.
8. Cookies and Similar Technologies
The Girijapati Trades website may use cookies and similar technologies to support website functionality and improve the browsing and shopping experience.
Cookies are small data files that may be stored on your browser or device when you visit a website. They may allow the website to remember your shopping cart, maintain your login session, recognise preferences, support checkout, improve website security and understand how visitors interact with the website.
Some cookies may be necessary for the website to function properly. Other cookies may be used for preferences, analytics or promotional purposes where applicable.
You may control, restrict or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the shopping cart, checkout, account access or other website features.
9. Customer Accounts
Where the website allows customers to create an account, we may collect and retain the information required to create and manage that account.
This may include your name, contact details, saved billing address, saved delivery address, previous orders, account preferences and login-related information.
Customers are responsible for protecting their account password and preventing unauthorised access to their device or account.
Please contact Girijapati Trades immediately if you believe that your account has been accessed or used without permission.
10. Communications with Girijapati Trades
When you contact Girijapati Trades through email, WhatsApp, telephone, website forms or social-media platforms, we may collect and retain the information contained in the communication.
This may include your name, contact details, message content, order information, photographs, videos, complaint details, feedback and other materials voluntarily shared by you.
Photographs and videos submitted for damaged, incorrect, missing or defective-product claims may be used to verify the complaint, coordinate with the courier, consult the relevant producer or supplier and determine an appropriate resolution.
Please avoid sending unnecessary sensitive information through email, WhatsApp or social-media messages.
11. How We Use Personal Information
Girijapati Trades may use personal information to process and confirm orders, collect and verify payments, generate bills or invoices, prepare products for dispatch, arrange delivery and communicate order updates.
We may also use the information to respond to enquiries, prepare bulk-order quotations, provide customer support, process cancellations, investigate complaints, arrange replacements, issue eligible refunds and resolve disputes.
Personal information may also be used to maintain business and transaction records, comply with accounting or legal requirements, prevent fraudulent activity, protect the website, improve products and services and enforce our website policies.
Where permitted and where the necessary consent has been obtained, we may use contact information to communicate offers, discounts, new products, seasonal products or other promotional updates.
Girijapati Trades will not use personal information for purposes that are unrelated to the original interaction unless such use is permitted by applicable law or separately communicated to the customer.
12. Order and Delivery Communication
Girijapati Trades may send necessary communications relating to an order through email, telephone, SMS or WhatsApp.
These communications may include order confirmations, payment updates, dispatch information, tracking details, delivery updates, cancellation confirmations, replacement information and refund status.
Such transactional communication is necessary for processing and completing an order and may continue even where the customer has opted out of promotional communication.
13. Marketing and Promotional Communication
Where a customer has agreed to receive promotional communication, Girijapati Trades may send information about new products, special offers, discounts, seasonal collections or other business updates.
Promotional communication may be sent through email, SMS, WhatsApp or another communication channel voluntarily provided by the customer.
Customers may stop receiving promotional communication at any time by using the unsubscribe option where available, replying with an opt-out request, emailing support@girijapatitrades.com or contacting us through WhatsApp at +91 72083 21361.
Opting out of promotional messages will not stop necessary communications relating to an existing order, payment, delivery, complaint, replacement or refund.
14. Sharing Information with Courier Partners
Girijapati Trades may share information with courier, transportation and logistics partners where necessary to dispatch and deliver an order.
The shared information may include the customer’s name, delivery address, PIN code, mobile number, order reference, package information and delivery instructions.
Courier partners may contact the customer to confirm the delivery location, provide delivery updates or complete the delivery.
The courier partner may process this information according to its own operational requirements and privacy practices.
15. Sharing Information with Payment Providers
Girijapati Trades may share or receive limited transaction-related information from payment gateways, banks, UPI providers and other financial-service providers.
This information may be used to verify payments, identify failed or duplicate transactions, prevent fraud, process cancellations and issue approved refunds.
Girijapati Trades does not control the independent data-processing practices of banks or payment providers. Customers should review the terms and privacy policies of their selected payment service.
16. Sharing Information with Producers and Suppliers
Where a complaint concerns product quality, manufacturing, packaging or product specifications, Girijapati Trades may share relevant complaint information with the respective producer, manufacturer or supplier.
This may include product details, order information, photographs, videos and a description of the issue.
Only information reasonably necessary to investigate and resolve the complaint will be shared for this purpose.
Although we may consult the relevant producer or supplier, Girijapati Trades will remain the customer’s point of contact for an order placed with us.
17. Sharing Information with Service Providers
Girijapati Trades may engage trusted third-party service providers to assist with website hosting, website maintenance, payment processing, delivery, email communication, analytics, accounting, security, technical support, data storage or customer service.
These service providers may process limited personal information only where reasonably necessary to provide the relevant service.
We expect service providers handling personal information on our behalf to use it for the authorised purpose and apply reasonable security measures.
18. Legal Disclosure of Information
Girijapati Trades may disclose personal information where such disclosure is required under applicable law, a legal process, a court order or a lawful request from a government or regulatory authority.
Information may also be disclosed where reasonably necessary to investigate fraud, prevent unlawful activity, protect the rights or safety of customers, protect Girijapati Trades or enforce our legal rights and website policies.
19. Sale of Personal Information
Girijapati Trades does not sell or rent customers’ personal information to advertisers or unrelated third parties.
Customer information will only be shared where reasonably required for order processing, payment, delivery, customer support, legal compliance, fraud prevention or another purpose described in this Privacy Policy.
20. Data Storage and Retention
Girijapati Trades will retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order, payment, invoice and customer-support information may be retained to complete transactions, respond to complaints, process refunds, maintain accounting records, comply with legal requirements, prevent fraud and resolve disputes.
The retention period may differ depending on the type of information, the purpose of collection and applicable accounting, tax or legal requirements.
When personal information is no longer reasonably required, Girijapati Trades may delete, anonymise, securely dispose of or restrict access to that information, subject to applicable law.
21. Information Security
Girijapati Trades takes reasonable administrative, organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure or destruction.
However, no website, internet transmission, payment system or electronic-storage method can be guaranteed to be completely secure.
Customers are responsible for protecting their devices, email accounts, login details, passwords and payment credentials.
Girijapati Trades will never request a customer to provide their UPI PIN, banking password, card PIN or OTP.
22. Accuracy and Correction of Information
Customers are responsible for ensuring that the personal information submitted to Girijapati Trades is accurate and complete.
You may contact us to request correction or updating of inaccurate personal information.
Where an order has already been packed or dispatched, it may not be possible to change the delivery address or contact information. Customers should therefore verify all details carefully before confirming an order.
Girijapati Trades will not be responsible for failed deliveries, delayed communication or additional expenses caused by inaccurate or incomplete information provided by the customer.
23. Access to Personal Information
Subject to applicable law, customers may request information regarding the personal data maintained by Girijapati Trades and how it is being used.
We may request reasonable information to verify the identity of the person making the request before providing access to personal information.
Access may be restricted where disclosure would affect another person’s privacy, interfere with fraud prevention, violate legal obligations or disclose information that Girijapati Trades is legally required to protect.
24. Withdrawal of Consent
Where personal information is processed based on consent, a customer may withdraw that consent by contacting Girijapati Trades.
Withdrawal of consent will not affect processing that was lawfully completed before the withdrawal request.
Where certain information is necessary to process an existing order, complete delivery, issue a refund, prevent fraud or meet legal obligations, Girijapati Trades may continue processing or retaining that information to the extent permitted by law.
Withdrawal of consent for promotional communication will not affect necessary transactional communication.
25. Deletion of Personal Information
Subject to applicable law, customers may request deletion or erasure of personal information that is no longer required for the purpose for which it was collected.
Girijapati Trades may retain certain information where it is required to complete an order, process a refund, maintain tax or accounting records, prevent fraud, resolve a dispute, establish legal claims or comply with a legal obligation.
Where complete deletion is not legally or operationally possible, access to the information may be restricted or the information may be retained only for the required purpose.
26. Children’s Privacy
The Girijapati Trades website is intended to be used by persons who are legally capable of entering into a contract.
Persons who are not legally competent to place an order should use the website only under the supervision and authorisation of a parent or legal guardian.
Orders on behalf of a minor should be placed by a parent or legal guardian.
Girijapati Trades does not knowingly seek unnecessary personal information from children. Where we become aware that information has been provided without appropriate authorisation, we may take reasonable steps to delete or restrict that information.
27. Third-Party Websites and Services
The Girijapati Trades website may contain links to or use services operated by third parties, including payment gateways, courier websites, WhatsApp, social-media platforms, analytics providers and external websites.
These third parties may collect and process information according to their own privacy policies and terms.
Girijapati Trades does not control and is not responsible for the independent privacy practices, content, availability or security of third-party websites and services.
Customers should review the privacy policy of a third-party service before providing information through that service.
28. WhatsApp and Social-Media Communication
When a customer communicates with Girijapati Trades through WhatsApp, Instagram, Facebook or another social-media platform, the communication may also be processed by the relevant platform.
The platform’s separate privacy policy and terms may apply.
Customers should not send passwords, banking credentials, UPI PINs, card PINs, CVVs or OTPs through WhatsApp, email or social-media messages.
29. Data Breach and Security Incidents
Where Girijapati Trades becomes aware of a security incident affecting personal information, we will take reasonable steps to investigate the incident, limit further unauthorised access and take corrective action.
Where notification is required under applicable law, affected individuals and the relevant authority will be informed in the prescribed manner.
30. Privacy Complaints and Requests
Customers may contact Girijapati Trades regarding questions, complaints, correction requests, consent withdrawal, deletion requests or concerns relating to personal information.
Requests should include the customer’s name, registered contact information, relevant order number where applicable and a clear description of the request.
Girijapati Trades may ask for reasonable verification before acting on a privacy request to protect the customer’s information from unauthorised access or deletion.
Privacy-related requests may be sent to support@girijapatitrades.com or through WhatsApp at +91 72083 21361.
31. Changes to This Privacy Policy
Girijapati Trades may update this Privacy Policy from time to time due to changes in our website, products, services, technology, business operations, service providers or legal requirements.
The revised Privacy Policy will be published on the website with an updated “Last Updated” date.
Customers are encouraged to review this page periodically to remain informed about how their personal information is handled.
32. Governing Law and Jurisdiction
This Privacy Policy will be governed by the laws of India.
Subject to applicable consumer-protection and data-protection rights, any dispute relating to this Privacy Policy will be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.
33. Contact Information
For questions, complaints or requests relating to this Privacy Policy, please contact:
Girijapati Trades
Address:
911, Dosti Greater Thane,
Old Mumbai-Agra Road, Kopar,
Thane, Maharashtra – 421302
Email: support@girijapatitrades.com
WhatsApp: +91 72083 21361
Customer Support Hours: 9:00 AM to 7:00 PM