RETURN & REFUND POLICY
CANCELLATION, RETURN, REPLACEMENT AND REFUND POLICY
Effective Date: 2 August 2026
Last Updated: 2 August 2026
Girijapati Trades is committed to providing customers with products in good condition and resolving genuine order-related concerns fairly. This Cancellation, Return, Replacement and Refund Policy explains the conditions under which an order may be cancelled, returned, replaced or refunded.
This Policy applies to retail orders placed directly through the Girijapati Trades website. Bulk, wholesale, reseller, corporate, institutional and specially procured orders are subject to the separate Bulk and Wholesale Order Policy and the terms mentioned in the applicable quotation or written confirmation.
By placing an order with Girijapati Trades, you agree to the conditions stated in this Policy.
1. Contact Information
Customers may contact Girijapati Trades regarding an order cancellation, damaged product, incorrect delivery, missing item, replacement or refund through the following details:
Email: support@girijapatitrades.com
WhatsApp: +91 72083 21361
Customer Support Hours: 9:00 AM to 7:00 PM
Customers should mention their full name, order number, registered mobile number and a clear description of the request when contacting us.
2. Cancellation Before Dispatch
A customer may request cancellation of an order before the order has been packed or dispatched.
The cancellation request must be sent by email to support@girijapatitrades.com or through WhatsApp at +91 72083 21361. The customer should provide the order number, registered contact details and reason for cancellation.
Where the cancellation request is received and accepted before dispatch, Girijapati Trades will cancel the order and initiate a refund of the eligible amount paid by the customer.
A cancellation request will not be treated as confirmed until Girijapati Trades has acknowledged and accepted the request.
3. Cancellation After Packing or Dispatch
Once an order has been packed, handed over to the courier partner or dispatched, cancellation may not always be possible.
Customers should contact Girijapati Trades immediately if they wish to cancel an order after dispatch. We will check whether the shipment can be stopped or returned through the courier partner.
Where cancellation after dispatch is accepted, actual non-recoverable shipping, return-to-origin or handling expenses may be deducted from the refund where applicable and permitted by law.
If the customer refuses delivery without contacting Girijapati Trades or without a valid reason, the order may be treated as a customer-requested cancellation after dispatch.
4. Cancellation by Girijapati Trades
Girijapati Trades may cancel an order where the product is unavailable, the payment has failed, the payment cannot be verified, the product price is incorrect, the delivery address is unserviceable or the customer information is incomplete.
We may also cancel an order where fraudulent or suspicious activity is detected, a website or technical error has occurred, an offer has been misused, legal restrictions apply or circumstances beyond our reasonable control prevent fulfilment.
Where Girijapati Trades cancels a prepaid order, the amount received for the cancelled product will be refunded to the customer.
5. Eligible Return or Replacement Cases
A customer may request a return, replacement or refund where the product delivered is damaged during transit, materially defective, incorrect, expired at the time of delivery where an expiry date applies, missing from the package or supplied in an incorrect quantity.
A customer may also raise a request where the delivered product is materially different from the product description confirmed at the time of purchase.
Each request will be reviewed based on the product type, condition, packaging, evidence submitted and circumstances of the delivery.
6. Reporting a Damaged, Incorrect or Missing Product
A visible delivery-related issue should be reported to Girijapati Trades within 24 hours of delivery.
The customer should provide the order number, customer name, registered contact number, a clear explanation of the issue, photographs of the product, photographs of the inner and outer packaging and photographs of the shipping label.
A short unboxing video should also be provided wherever reasonably possible, especially for claims relating to physical damage, missing items, incorrect quantity or a wrong product.
The customer should retain the product, invoice, packaging, shipping label, accessories and any other contents received until the complaint has been reviewed.
The 24-hour reporting period helps us verify delivery-related claims with the courier partner. It does not remove any legal rights available to a customer regarding a defect that could not reasonably have been identified immediately upon delivery.
7. Verification of Claims
Girijapati Trades may request additional photographs, videos, product details or other information required to verify a return, replacement or refund request.
We may compare the customer’s evidence with packing records, order details, courier information and product descriptions.
Where a complaint concerns manufacturing quality, product composition, packaging or specifications, we may consult the relevant manufacturer, producer or supplier.
Although a complaint may be referred to the producer or supplier for verification, Girijapati Trades will remain the customer’s point of contact for an order placed with us.
8. Return Approval
Customers should not send a product back to Girijapati Trades without receiving return approval and instructions.
Once a return request has been verified and approved, Girijapati Trades will communicate the applicable return address, courier method and further instructions.
Products sent without prior approval may not be accepted and may be returned to the customer.
9. Condition of Returned Products
A product approved for return should be sent in substantially the same condition in which it was received, except for damage or defects that form the basis of the complaint.
The returned product should include the original packaging, labels, invoice, accessories, manuals, free items and other contents supplied with the order, where applicable.
The customer should not use, alter, repair, wash, consume, repack or damage the product after identifying the issue.
Girijapati Trades may reject a return where the product has been used beyond what was reasonably necessary to identify the problem or where the product has been damaged after delivery due to the customer’s handling.
10. Resolution of an Approved Claim
After verification of an eligible claim, Girijapati Trades may provide a replacement, refund, partial refund, supply of the missing quantity or another reasonable resolution.
The available resolution will depend on the nature of the issue, product availability, customer preference and practical circumstances.
Where a replacement product is unavailable, Girijapati Trades may issue a refund for the affected product.
Store credit will only be provided where the customer agrees to receive it.
11. Replacement Conditions
A replacement will generally be issued only after the complaint has been approved.
Girijapati Trades may require the original product to be returned before dispatching the replacement. In some cases, depending on the nature and value of the product, a replacement may be processed based on the submitted evidence without requiring a return.
Replacement delivery will be subject to product availability and courier serviceability.
Where the same product is unavailable, the customer may be offered an alternative product of similar value or a refund. The customer will not be required to accept an alternative product.
12. Non-Returnable Products
A return will generally not be accepted where the customer has changed their mind, no longer requires the product, ordered the wrong item or dislikes a colour, fragrance, texture, design or appearance that was correctly described before purchase.
Returns may also be refused where the product has been opened, used, consumed, altered, damaged after delivery, stored incorrectly or returned without its original packaging and labels.
For hygiene, safety and quality reasons, opened personal-use products, consumable products, perishable goods, short-shelf-life items, sealed products after opening and products that cannot safely be resold may not be returnable unless they were damaged, defective, expired or incorrect when delivered.
Customised, personalised, specially procured, made-to-order, clearance or final-sale products may not be returnable unless they were damaged, defective or supplied incorrectly.
Natural, handmade, hand-painted and biodegradable products may have minor variations in colour, texture, shape, finish, size, pattern or weight. Reasonable variations that do not materially affect the intended use of the product will not be treated as defects.
Nothing in this section limits a return, refund or other remedy that must be provided under applicable law.
13. Products Damaged After Delivery
Girijapati Trades will not be responsible for damage caused after delivery due to incorrect use, negligent handling, improper storage, exposure to unsuitable conditions, unauthorised alteration or failure to follow product instructions.
Customers should read and follow all product labels, handling instructions, storage requirements, dosage information and safety warnings.
14. Return Shipping Charges
Where a return is approved because Girijapati Trades supplied a damaged, materially defective, incorrect or incomplete order, reasonable approved return-shipping expenses will ordinarily be borne by Girijapati Trades.
The customer must follow the return method communicated by us. Unauthorised courier expenses, premium shipping charges or return costs incurred without approval may not be reimbursed.
Where a return is accepted for a reason not caused by Girijapati Trades, the customer may be responsible for return-shipping and handling costs, subject to applicable law.
15. Refund Method
Approved refunds will normally be issued through the same payment method used to place the order.
Where a refund to the original payment method is not technically possible, including certain Cash on Delivery transactions, Girijapati Trades may request verified bank-account or UPI details from the customer.
Customers should never share their UPI PIN, banking password, card PIN, CVV or OTP while providing refund details.
Girijapati Trades will not request such confidential credentials for processing a refund.
16. Refund Timeline
An approved refund will normally be initiated within 10 working days from the date on which the cancellation or refund is approved.
Where the product must be returned, the refund timeline may begin after the returned product is received and verified by Girijapati Trades.
After the refund has been initiated, the bank, card issuer, UPI provider or payment gateway may require additional time to reflect the amount in the customer’s account.
Girijapati Trades is not responsible for delays caused solely by the customer’s bank or payment provider after the refund has been successfully initiated.
17. Shipping Charge Refunds
Where an entire prepaid order is cancelled before dispatch, eligible shipping charges paid for that order will normally be refunded.
Where Girijapati Trades delivers a damaged, incorrect or materially defective product and the complete order is returned, the applicable original shipping charge may also be refunded.
For partial returns, customer-requested cancellations after dispatch or non-defective products accepted as an exception, the original shipping charge may not be refundable.
Any deduction will be based on the circumstances of the order and applicable law.
18. Cash on Delivery Refunds
For eligible Cash on Delivery refunds, the customer may be required to provide a valid bank account or UPI ID in the name of the customer or authorised recipient.
Girijapati Trades may request reasonable verification before transferring the refund.
Cash refunds will generally not be issued through physical cash or courier personnel.
19. Failed or Duplicate Payment Refunds
Where a payment is deducted but the order is not successfully created, the customer should first verify the transaction status with the bank or payment provider.
If Girijapati Trades has received the amount, we will make reasonable efforts to verify the transaction and either confirm the order or process the applicable refund.
Where the transaction remains pending or failed at the bank or payment-gateway level, the reversal may be processed automatically by the relevant provider according to its own timeline.
20. Refund Delays
If an approved refund has not appeared after the expected banking period, the customer should contact Girijapati Trades with the order number, transaction details and refund reference, where available.
Customers may contact us by email at support@girijapatitrades.com or through WhatsApp at +91 72083 21361.
We will provide available refund information and assist the customer in coordinating with the relevant payment provider where reasonably possible.
21. Promotional and Free Products
Where an order includes a complimentary product, gift, promotional item or bundled discount, the customer may be required to return all associated items when returning the main product.
If a promotional or complimentary item is not returned, its value may be deducted from the refund where the condition was disclosed as part of the offer.
Where only one product from a discounted bundle is returned, the refund may be recalculated based on the price applicable to the retained products.
22. Refused and Undelivered Orders
Where a customer refuses delivery without a verified product issue or fails to receive the order despite reasonable delivery attempts, the shipment may be returned to Girijapati Trades.
For prepaid orders returned due to an incorrect address, unreachable customer, refusal of delivery or another customer-related reason, actual non-recoverable shipping and return-to-origin charges may be deducted from the refund where permitted by law.
Redelivery may be arranged after payment of applicable additional shipping charges.
23. Bulk and Wholesale Orders
Bulk, wholesale, reseller, corporate, institutional and large-quantity orders are not covered by the standard retail return conditions unless expressly stated in the applicable quotation.
Bulk products are generally not returnable merely because the customer’s demand has changed, the customer ordered excess quantity, resale was unsuccessful, market prices changed or the customer no longer requires the products.
Bulk-order cancellation, replacement and refund requests will be governed by the accepted quotation, written confirmation and the Bulk and Wholesale Order Policy.
Where a bulk shipment contains verified damage, shortage, incorrect products or material defects attributable to Girijapati Trades, the matter may be resolved through replacement, supply of the missing quantity, credit adjustment, partial refund or another mutually agreed solution.
24. Fraudulent or Misleading Claims
Girijapati Trades reserves the right to reject a cancellation, return, replacement or refund request where the information or evidence provided appears false, altered, incomplete, misleading or fraudulent.
We may restrict access, cancel pending orders or take appropriate action where a customer repeatedly misuses the return or refund process.
This does not affect genuine customer complaints or lawful consumer rights.
25. Changes to This Policy
Girijapati Trades may update this Cancellation, Return, Replacement and Refund Policy due to changes in business operations, courier arrangements, products, payment systems or legal requirements.
The updated Policy will be published on the website with a revised “Last Updated” date.
The policy applicable to an order will generally be the version displayed at the time the order was placed, unless a later change is required by law or provides a more favourable remedy to the customer.
26. Governing Law and Jurisdiction
This Policy will be governed by the laws of India.
Subject to applicable consumer-protection rights and jurisdictional requirements, disputes relating to cancellations, returns, replacements or refunds will be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.
27. Contact Details
For cancellation, return, replacement and refund requests, please contact:
Girijapati Trades
Address:
911, Dosti Greater Thane,
Old Mumbai-Agra Road, Kopar,
Thane, Maharashtra – 421302
Email: support@girijapatitrades.com
WhatsApp: +91 72083 21361
Customer Support Hours: 9:00 AM to 7:00 PM